Helping others
This page provides resources and links to the help that all major energy suppliers provide for vulnerable customers. To help you, or other people you know, save money on your heating bills there are a number of fact sheets available which can be downloaded by clicking the links below.
Factsheet for advice agencies
Factsheets for customers:
Energy suppliers have dedicated teams to help vulnerable customers. It is often possible to speak to a supplier on behalf of someone you care for or a friend.
How to access grants and support?
The numbers below are specifically for vulnerable customers and provide direct access to their priority service teams.
- British Gas (Priority Services) 0845 955 5404
- EDF Energy (Priority Services Team) 0800 269 450
- E.ON (CaringEnergy) 0800 051 1480
- npower (Warm Response Line) 0808 172 6999
- Scottish and Southern Energy (Careline) 0800 622 838
- Scottish Power (CareFree) 0141 272 6042
The table below contains telephone and web links for each supplier:
| Supplier |
Telephone contacts / web links |
| British Gas |
|
| EDF Energy |
|
| E.ON |
CaringEnergy 0800 051 1480 |
| npower |
Warm Response Line 0808 172 6999 |
Scottish Power |
CareFree 0141 272 6042 |
Scottish and Southern Energy businesses include:
- Southern Electric
- Scottish Hydro Electric
- SWALEC
|
Careline 0800 622 838 |
Other help for vulnerable customers
The Government’s Warm Front initiative will provide a grant to replace or improve your heating system and can also offer home insulation.
- If you live in England call EAGA on 0800 072 9006 or email enquiry@eaga.com
- If you live in Wales call EAGA on 0800 316 2815 or email enquiries.wales@eaga.com
- If you live in Scotland call Scottish Gas on 0800 316 1653
Energy Efficiency Advice centres run by the Energy Saving Trust can offer local advice on insulation and access to grants. Call 0800 512 012.
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